FAQ's
How do I place an order?
Once you have chosen the design you are after, you can simply add the item(s) you wish to place an order for to your cart. You can edit your quantities in you cart (not on the item page itself) Once ordered, you will be sent a Booking Form to fill in. Once completed, please email back to hello@lilyandjacksstudio.com This form allows you to fill in the details of your day and the wording you would like to include.
Will I receive digital proofs?
Absolutely! Once the booking form has been received, I will get to work on your designs right away! I will then you a link to view your proofs via DropBox. Here you can check over and make any changes if necessary. Once everything has been signed off by yourself, I will crack on with getting them printed - exciting!
What should I look out for when checking my proofs?
It is very important to get this right and is always worth having a second pair of eyes to assist with the process. Details to check are the wedding date, time and venue (along with address) plus the spelling of any names. Along with the important details, check that you are happy with the layout, font sizes and colours. Once the design has been confirmed, no refunds or re-prints can be done (sorry!)
How many invitations should I place an order for?
It may seem obvious to say to order the amount of invites for the total number of people going to your wedding, but it is quite common for some late additions to your guest list, so I would recommend to order a couple more extra for that 'just in case'. Plus it's an extra momento for you to keep! Remember: You will only need one invitation per couple/family/household and not each individual guest.
When should I order my wedding stationery?
For Save the Dates - as soon as you know the date of your big day! The sooner you can let your guests know the better especially if your wedding falls in popular holiday time. For invitations - I recommend you order at least 4 months before your day, allowing for design, adjustments (if necessary) and delivery, to both you and your guests.
Do you provide samples?
I'm more than happy to send samples of my invitations if you wish to see a particular design or designs before ordering. There is a small charge for this service, however the cost is refundable against any order placed. The cost per sample varies with each design as some come with different finishes. Samples can be ordered on the 'Invitation Collection' part of the website.
If I wanted to change the colour/font/wording, can I?
If there is a particular colour of the invite or a font you're not happy with, then let me know and I will do my absolute best to make it work for you! It may also be possible to change the colour of the design itself, but again, please ask and check first. There is no extra charge for this to be done. The wording itself is mostly used as a guide and I fully realise that you may want to change this, which is more than do-able! Depending on what it is you are after and how far this moves away from the original designs, there may need to be a small extra charge.
Is there a minimum order quantity?
For ordering online, there is a minimum order of 30 on items including Save the Dates, Invitations, RSVP's etc. If a smaller amount is required, please email. This is possible but it just means the individual item cost will be slightly higher due to a smaller print run.
Can you print guest name(s) on the invitations?
Yes, for a small additional fee, I can print guests’ names on invitations. Please ask at the point of ordering.
Can the colour of the envelopes be changed?
Please let me know if you wish to go for a different colour than what the invite collection comes with as standard. This does depend on availability and there may be an extra charge for this.
How long will delivery take?
After you have signed all your proofs off, the whole process should take no more than 4 weeks. This allows time for the printing and shipping of your stationery. All invitation sets will be supplied made up and ready for you to send out to your guests. If you wish to bundle them yourself, please let me know beforehand.
Can you supply stationery in a quicker turn around time?
I'm fully aware that some couples wish to organise their wedding in a shorter space of time than most and if you do require your stationary quicker, please contact me to see if I have the availability to do this.
What forms of payment do you accept?
All payments can be made through Paypal or most credit and debit cards online. I cannot except cheques. I can also send invoice for payment via BACS.
How will my invitations be delivered?
Invitations are sent via a 1st Class and tracked delivery to the address given on the booking form, unless you inform me of an alternative address. You will be updated via email once your order has been dispatched with a tracking reference (if applicable).
What is your returns policy?
As the majority of the designs are personalised and/or bespoke, they cannot be returned. But any problems with your order, please do let me know as soon as possible and I will do my best to rectify any problems you may have.
Please visit my Terms and Conditions for full details
Please do not hesitate to give me a ring or email if you have any queries regarding a design or order - I'm here and happy to help!
hello@lilyandjacksstudio.com